Frequently Asked Questions
PLEASE NOTE: Orders ship via USPS First Class and Priority Mail (flat rate), and are mailed twice per week on Mondays and Thursdays. *Shipping costs are based on order total, not weight or distance. If payment made is greater than actual shipping charges, a refund will be issued to the customer for the difference.* Orders may be made via our convenient on-line store; payment is required to complete the order. We accept Visa, Mastercard, Discover, and American Express. All retail orders are non-refundable. If you have any questions, please do not hesitate to get in touch with us at firstname.lastname@example.org. We hope you love these items as much as we do!
Wholesale Ordering Information
We’d be proud as punch to be a part of your shop! Brick and mortars are our bread and butter. Click here to fill out our wholesale application, and feel free to create an account as well. Once your wholesale application is approved, we will tag your account as wholesale for future online orders.
Paid orders are generally shipped promptly within 3-5 business days; if for any reason your order may be delayed, we will contact you. Shipping costs are charged at the time of shipment and will be included on your final invoice. Most domestic and international orders ship via FedEx ground and the US Postal Service, respectively.
Cancellations, Returns & Exchanges
All cancellations must be made within 24 hours of placing your order. Any cancellations not made within the first 24 hours will incur a 10% restocking fee. Returns are accepted on undamaged, unused items in their original packaging. Returns and exchanges must be made and postmarked within one week of receiving your order.